Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
-
Unworn or unused
-
In the same condition as received
-
In original packaging
-
With all tags (if applicable)
-
With proof of purchase
To initiate a return, please contact us at:
All returns must be requested and approved before sending anything back. Unauthorized returns will not be accepted.
After approval, return instructions and the return address will be provided.
Return Handling Policy
All return requests will be reviewed and handled according to the following conditions:
-
Customer-related returns (change of mind, personal preference, incorrect order):
Customers are responsible for return shipping costs. Return address will be provided after the return request is approved. -
Seller-related issues (defective, damaged, or incorrect item):
We will offer a solution including replacement, partial refund, or full refund depending on the situation. -
High shipping cost or international return limitations:
In cases where return shipping costs are unreasonable, we may offer a partial refund without requiring the item to be returned.
Damages & Issues
Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, please contact us immediately with clear photos of:
-
The product
-
Packaging
-
Shipping label
We will evaluate the issue and provide a suitable solution.
Non-Returnable Items
Certain items cannot be returned, including:
-
Custom or personalized bracelets
-
Items showing signs of wear, use, or damage caused after delivery
-
Items returned without original packaging
-
Items damaged due to improper use or normal wear and tear
-
Final sale or clearance items (if applicable)
Exchanges
The fastest way to get the item you want is to return the original item (if eligible) and place a new order after approval.
EU Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
Items must be returned in original condition:
-
Unworn or unused
-
Original packaging
-
Proof of purchase included
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 10 business days.
Processing time may vary depending on your bank or payment provider.
If more than 15 business days have passed after approval, please contact:
Return Shipping Costs
-
For customer-related returns, customers are responsible for return shipping costs.
-
For seller-related issues, we will cover return shipping or provide an appropriate solution.
-
Original shipping fees are non-refundable unless the return is due to our error.
-
We recommend using a trackable shipping service. We are not responsible for lost or delayed return shipments.
NFC Function Disclaimer
FusionLink bracelets may include NFC technology that provides access to digital content and daily guidance.
NFC functionality may vary depending on device model, operating system, browser, and user settings.
We do not guarantee compatibility with all devices or uninterrupted access to NFC content.
Guidance Disclaimer
The daily guidance provided is for personal reflection and lifestyle inspiration only.
It is not intended to replace professional medical, legal, financial, or psychological advice.
We do not guarantee any specific outcomes or results.