Shipping policy
At flcrystal, we aim to process and ship all orders as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During promotional periods, holidays, or peak seasons, processing times may be extended.
Shipping Rates & Delivery Times
We currently ship to selected international destinations available at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–15 Business Days | $11.99 |
| Express Shipping | 5–10 Business Days | $23.99 |
Please note that delivery times are estimates only and may vary depending on customs clearance, carrier delays, weather conditions, local logistics operations, or other circumstances beyond our control.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.
These charges are the responsibility of the customer.
flcrystal is not responsible for delays caused by customs procedures.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
If you do not receive tracking information within a few business days after placing your order, please contact us at:
Lost or Delayed Packages
flcrystal is not responsible for shipping delays, lost packages, or delivery failures caused by shipping carriers, customs inspections, incorrect shipping addresses, failed delivery attempts, or circumstances beyond our control.
Please ensure your shipping information is accurate before placing your order.
NFC Functionality
The NFC feature is designed to provide access to digital content and daily guidance.
Compatibility may vary depending on the customer’s smartphone model, operating system, browser settings, NFC settings, and device functionality.
flcrystal does not guarantee compatibility with all devices or uninterrupted access to digital content.
Contact Information
Trade Name: flcrystal
Email: fusionlinkcrystal@gmail.com
Phone Number: +86 136 8689 1622
Location: Room 5042, 5/F, Yau Lee Centre
45 Hoi Yuen Road
Kwun Tong, Kowloon
Hong Kong SAR